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In today’s digital age, the ability to recall emails is an invaluable asset. Outlook Web App (OWA) offers users the opportunity to take back a sent email with just a few clicks of the mouse. This step-by-step guide will explain how to recall an email using OWA, enabling users to stay on top of their communication needs. With this guide, users can easily manage their emails and ensure that their messages are sent and received in an efficient manner.

Logging into Outlook Web App

Accessing Outlook Web App (OWA) requires a valid username and password. After entering the credentials, users will be directed to the OWA main page. If users wish to recall an email, they must first compose a new message or access an existing draft in the Drafts folder of their mailbox.

Once the email is open in edit mode, users should select the Recall This Message option located under Message Options on the ribbon menu. This will prompt a window with two choices: Delete unread copies of this message and Delete unread copies and replace with a new message. Depending on their preference, users should select one of these options and press “ok”.

Before clicking “Send” to complete the process, users can add additional recipients if they choose. Upon completion of these steps, Outlook will attempt to recall all emails sent within last four days and replace them with either a blank message or a revised version of the original email as specified by user preferences.

Locating the Email to be Recalled

Now that the Outlook Web App is open, users can begin to navigate in order to locate the email they wish to recall. The first step is to open the sent folder, where all emails the user has sent are stored. This can be done by clicking on the folder icon at the top of the page and selecting ‘Sent’ from the dropdown list.

Once in the Sent folder, users can search for the email they wish to recall using a variety of methods. The search bar at the top of the page allows users to search for an email by subject line or sender name. Alternatively, users may prefer to scroll through emails manually until they find what they are looking for.

When an email is located, users can click on it and view its contents before proceeding with a recall. If any changes need to be made prior to recalling, users will have an opportunity to do so here. Once satisfied with their email, users can now proceed with their recall request.

Opening the Email

In order to recall an email in Outlook Web App, one must first open the intended message. This can be done by logging into the Outlook Web App with associated credentials and then navigating to the Inbox folder. The email can be opened either by double clicking on it or by selecting it with a single click and pressing the Open button in the toolbar. Once opened, the recipient will have access to all of the message’s contents.

The next step is to select Recall this Message from the Move menu in the ribbon at the top of the window. A prompt will appear asking for confirmation as well as giving options for how to handle any responses already received from other recipients; these options include deleting them or replacing them with a new message. Once chosen, press Recall to complete the process.

If successful, a success message will appear and all recipients of that email will no longer have access to its contents. It is important to note that recalling an email does not guarantee that it has been removed from recipient’s inboxes; some may still have access if their mail client settings override those of Outlook Web App.

Accessing the Message Options

Opening a message in Outlook Web App can be a great way to access the message options. Outlook provides various settings that allows users to customize their experience and get maximum benefit from their correspondence. For those looking for an easier way to recall an email, the message options are where it starts.

The first step in recalling an email is accessing the Message Options. In Outlook Web App, this is done by selecting the three dots next to Reply, Reply All, or Forward. Once selected, a drop-down menu will appear with several options including Recall This Message. Selecting this option will open up another window with additional choices like Delete Unread Copies of This Message and Replace This Message with a New Message.

Making sure one’s messages are sent accurately and securely is essential and Outlook offers many ways to guarantee this happens. By utilizing the Recall This Message option available through the Message Options menu, users can quickly and easily ensure that their emails are recalled as soon as possible if needed. Taking advantage of this feature can save time and energy for any user of Outlook Web App.

Selecting the Recall This Message Option

After accessing the message options, the next step is to select the ‘Recall This Message’ option. When this option is selected, it will initiate a recall of the sent message. This process involves sending a request for recall to all recipients of the email and having Outlook Web App attempt to delete any copies that have not yet been read. For successful recalls, Outlook Web App will notify the user when other users have read or deleted their copies of the email.

To ensure a successful recall of an email in Outlook Web App, there are three critical steps: 1. Recheck information about all recipients before initiating a recall 2. Confirm that all recipients are using Microsoft Exchange Server accounts 3. Monitor the status of each recipient during and after attempting a recall

By following these steps, users can increase their chances of successfully recalling an email from Outlook Web App. As such, users should take care to verify that all necessary details are correct prior to initiating a recall request in order to maximize its chance for success.

Choosing the Recall Options

Recalling an email in Outlook Web App involves selecting the desired recall options. These can be found by clicking on the “…” button next to the message when viewing it in the Inbox. This will open a drop-down menu, where “Recall This Message” should be selected. Upon doing so, a window will appear allowing users to choose between two recall options: “Delete unread copies of this message” and “Delete unread copies and replace with a new message.” If the user selects to delete unread copies of the original message, they should also select whether or not they want to notify recipients that this action has been taken. Finally, if replacing with a new message is chosen, the user can write their replacement in the text box provided and choose whether or not to send a copy of the replacement message to themselves. With these features being taken into account, users have all they need for effectively recalling an email in Outlook Web App.

Taking these steps into consideration provides users with a comprehensive understanding of how to recall an email using Outlook Web App. By following each step carefully and thoroughly, users are ensured that their emails are optionally either replaced or deleted without any issue. This process not only allows them to effectively control what messages are sent out from their OWA account but also gives them peace of mind knowing that any mistakes made can easily be rectified.

Confirming the Recall

After selecting the desired recall option, the next step is to confirm the recall. This process requires a few steps to ensure that the recipient will be notified of the recall action.

The first step is to select a reason for recalling the email. The options are: ‘Incorrect information’, ‘Incorrect recipient’, or ‘Other’. Depending on the selected reason, additional information may be required.

Once all necessary information is provided, click on ‘Recall This Message’ to complete the process. After confirmation, an email will be sent to all recipients of the original message notifying them of its subsequent recall and replacement with an updated version or removal from their mailbox altogether.

To make certain that a successful recall occurred, it is important to consider these key points: – Check all necessary information has been provided before confirming recall – Make sure that only relevant recipients have been selected – Pay attention to what needs to be replaced or removed from recipient’s mailbox – Ensure that all the recall items are properly labeled and tracked

Viewing the Recall Results

After recalling an email, the next step is to view the results. It is important to do this in order to check that the recall was successful and make sure that the intended recipient has not already read the message. The process of viewing the recall results involves several steps and can be done on Outlook Web App.

The first step is to open Outlook Web App and log into the user’s account. After that, they should open their Sent Items folder and look for a double arrow icon beside any emails sent within 10 minutes before attempting to recall them. This indicates that a recall was attempted for those emails. To view the recall results, the user will need to select those emails with double arrows and then click on ‘Recall This Message’ in the ribbon bar at the top of their screen.

Once clicked, a dialog box will appear which will show a summary of all attempts made to recall messages, information about any delegations active at time of sending, as well as details about each recipient. By reviewing this information, users can ascertain whether or not a successful message recall has been completed. If any of the recipients have already read or opened an email before it was recalled, then this information will also be visible in this dialog box.

Dealing with the Recall Failure

Recalling an email can be a valuable tool for those who have sent the wrong email to the wrong person, or have included incorrect information. However, there is no guarantee of success when attempting to recall an email, and even if successful it is possible that the recipient may already have read it. As such, it is important to know what to do in the event of a recall failure.

The first step in dealing with a failed recall attempt is to contact the recipient as soon as possible. If they received the email but have not yet read it, they may be willing to delete it without reading or accessing any attachments. It is also worth emphasizing that any sensitive or confidential information should not be shared further.

In addition, if the recipient has already accessed any attachments or read any content from the email then additional steps should be taken. This could include changing passwords for shared accounts, alerting relevant parties about potential security breaches and informing customers if necessary. Furthermore, steps should also be taken to ensure that similar errors are not repeated in future; this could include additional training or developing processes for checking emails before sending them. Taking these steps can help minimize any potential damage caused by a failed recall attempt.

Preventing Recall Errors

When it comes to recalling emails, the best way to prevent errors is to be proactive. Taking the time to review emails in detail before sending them out can help avoid any embarrassing mistakes or miscommunications. It is essential that users double-check all recipients, subject line, and attachments before pressing send. If an email must be recalled, the user should act immediately and follow the recall instructions for their email system precisely.

Paying attention to the content of an email will also help reduce chances of errors occurring when attempting a recall. When writing messages, users should try to avoid using ambiguous language or making assumptions that could lead to confusion or misinterpretation. Additionally, if there is any doubt as to whether or not an email should be sent, it is better for the sender to err on the side of caution and not send it at all.

It is also important for users to keep in mind that while recalls are possible, there are no guarantees they will be successful. For this reason, users should always strive to craft emails with care and consideration in order prevent situations that require a recall altogether. All of these methods combined can help users stay engaged with their correspondence and maintain control over their online communication habits.

Frequently Asked Questions

What happens if the recipient has already read the recalled email?

The recipient of a recalled email can still view the content of the message even if they have already read it. However, any changes made to the message by the sender will be reflected in the message as seen by the recipient. Depending on their mail client, they may be prompted to update their version of the message or simply be able to see the updated version. If the recipient has already replied to or forwarded the original message, they may not receive an updated version of it.

Is there a time limit for recalling an email?

The time limit for recalling an email in Outlook Web App is dependent on the recipient’s email server. Generally, the maximum amount of time one can wait before attempting to recall an email is two hours, however there are cases where the window for recalling emails is more limited. The capability to successfully recall an email also depends on the recipient’s settings and whether they have already read or opened it prior to being recalled.

Can I recall an email sent to multiple people?

It is possible to recall an email sent to multiple people via Outlook Web App. However, this feature only works if the recipients have not yet opened the message and all recipients must have Outlook as their email client. After initiating a recall, recipients will receive a new email prompting them to delete the original message from their inbox. If none of the conditions for a successful recall are met, then the original message will remain unaltered in its recipients’ inboxes.

Is there a way to recall an email sent from a different email address?

Recalling an email sent from a different email address may be possible depending on the type of email service used. The ability to recall an email sent from a different address depends on if the recipient’s mail server supports these types of requests. If it does, then a recall request can be sent to the recipient’s mail server, which will then attempt to revoke the original message for all recipients. However, if the recipient’s mail server does not support this type of request, then no action can be taken and the original message will remain in its current state.

Is there a way to recall an email that was sent a long time ago?

Recalling an email that was sent a long time ago is possible, however it may be more difficult due to the amount of time that has passed. Depending on the email service provider, there may be specific steps one can take to attempt to recall an email. For example, Microsoft Outlook users have the ability to recall emails within five minutes of sending them if their account is configured with an Exchange server. If this option is not available, then other methods may exist such as contacting the recipients of the email in order to request they delete it without reading it.


Recalling an email in Outlook Web App can be beneficial in situations where the sender has made a mistake or needs to retract information. In order to properly recall an email, the recipient must not have read it yet and there may be a time limit for recalling. Furthermore, emails sent to multiple people as well as those sent from a different address can also be recalled. While it is possible to recall an email sent a long time ago, this feature may not always work if the recipient has already opened the message. Therefore, it is important to use caution when sending emails so that one does not need to resort to recalling them later on.

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